HIP BV
Jobid=A.0.049
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The global sales operations team operates from the Ampleon headquarters based in Nijmegen.
A look into the life of a Customer Service Representative
You will be a linking pin between the assigned customers and Ampleon internal teams regarding component supply, order intake, and accounts receivables. Your main tasks and responsibilities:
- Intermediary for customers with internal departments (a.o. Sales, Technical Service, Production, Transport Planning) in order to:
- Manage daily inquiries regarding orders & delivery status, track & trace, logistics configurations, stock availability.
- Keep customers informed, set and follow up on commitments especially for critical part items to ensure customers’ productions run smoothly.
- Open order book reporting.
- Approved NPI/sample invoicing and seeing through till completion.
- Create delivery note orders and follow up on their logistics status.
- Expedite urgent and delayed shipments to customer’s premises.
- Promptly resolve a customer complaint, return, invoice, and stock reconciliation.
- Order Management: order placement, validating orders, and/or allocation for products based on forecast & Policies.
- Control SAP for customer service and planning execution (including product allocation).
- Plan, communicate and adjust customer order-book.
- Drive customer KPIs and balance with Ampleon’s goals/interests.
- Execute tasks to support tactical sales initiatives including, pull-forward of mismatched delivery commitments, promotion of product availability, and driving fast and positive responses to un-forecast/off-contract inquiries from customers.
- Supporting role in QBRs; keep track of and perform regular face-to-face business reviews with counterparts at all key customers to review a.o. performance, order coverage, review lead times and forecast, and resolve supply issues.
- Link with the account managers to the relevant departments and support follow-up.
- Identify business process improvement opportunities that optimize efficiency and improve service.
- Assigned projects in the field of sales or supply chain as agreed with the manager.
Your profile
- 2-5 years of working experience in customer service and/or planning; more is a plus.
- Affinity with the customer service role and planning principles and topics (words like Material, Factory, Supply, S&OP, Demand, Accounts Receivables resonate with you).
- SAP or other ERP experience is a must.
- Good written and spoken English.
- Team player, able to work with various departments and teams, some of which are not co-located; you will work with different cultures and in different languages daily.
- Driven individual that continuously wants to develop and learn and goes the additional mile.
- Strong analytical skills, greatest attention to detail and accuracy.
- Ability to work under pressure.
- Last but not least, obviously very customer-focused, internal and external.
Advancing society through RF. Join Ampleon!
Created in 2015 and headquartered in the Netherlands, Ampleon is shaped by nearly 60 years of RF Power leadership. The company envisions to advance society through innovative RF solutions based on GaN and LDMOS technologies.
Ampleon is dedicated to being the partner of choice by delivering high-quality, high-performance RF products with its world-class talent. The portfolio offers flexibility in scaling design and production for any volume and addresses applications for 5G NR infrastructure, industrial, scientific, medical, broadcast, navigation, and safety radio applications.
Proven reliability, secure supply, and excellent product consistency enable the highest manufacturing yields for customers who benefit from Ampleon being a one-stop partner for RF power solutions. For more details, please visit www.ampleon.com.
We offer you
- A position in an international environment with over 35 nationalities working in cross-functional teams across 18 locations.
- A ‘flat’ organization: informal, flexible, no-nonsense, and hands-on.
- Growth and learning opportunities to develop yourself in Ampleon.
- A competitive salary package including a bonus program.
- A variety of inspiring events throughout the year, such as various development activities, sports and family events, and many more.
- An excellent pension scheme at PME.
- 25 holidays and the ability to buy extra leave days.
- A bicycle plan (tax advantage for bike and accessories).
Are you interested? Please share your resume and short motivation to Mr. Chris Geelen via c.geelen@hipbv.com.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service, Supply Chain, and Strategy/Planning
- Industries: Semiconductor Manufacturing, Telecommunications, and Computers and Electronics Manufacturing
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