Customer Supply Chain Specialist Amazon – 1 year contract (Utrecht) – Logitech – Nijmegen



Position at Logitech

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

This role is a 1-year temporary contract. Hybrid – Office location Utrecht.

The role: 
We are passionate about bringing the Logitech experience to people anywhere in Europe and want to be the most reliable and trustworthy Customer Supply Chain Partner Logitech and Customers have ever experienced. Therefore we are looking for a talented and energetic Customer Supply Chain Specialist that is operationally responsible for meeting our Customers’ expectations when it comes to customer service, order fulfillment, and distribution of Logitech products across our entire European market.

You will be operating within a dedicated customer team, which is part of the greater Customer Supply Chain Europe organization. Together with other Customer Supply Chain Specialists, Customer collaboration Managers, Sales Teams, and our Distribution Partners, you will ensure timely delivery of the right products to our Customers through proactive order management. The Customer Collaboration managers will depend on you to be able to manage the daily collaboration with our key distribution partners and retail customers. 

Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors you’ll need for success at Logitech. In this role you will:

  • Lead and coordinate the daily operational execution of shipments with stakeholders, including our warehouse, to give the best possible service to your customers.
  • Ensure the validity of orders in your order book and fulfill orders according to expectations. Flag risks if service levels cannot be met, and constructively look for win-wins in your collaboration when you are not able to meet service levels.
  • Support customers’ visibility on their order book by ensuring proper administration and standardized communication.
  • Execute and optimize intercompany orders, master data corrections/adjustments, electronic data interfacing, order scheduling, product life cycle management, event management, scrapping of excess, allocations, and other supporting operational duties.
  • Support other Customer Supply Chain Specialists, Distribution team and Customer Collaboration Managers in achieving metrics (service levels, stock-outs, on-time delivery, aging inventory, fill rate, to meet Customer Supply Chain targets.
  • Continuously look for ways to improve customer service and predictability and continuously challenge the status quo to enable continuous improvement.
  • Depending on seniority, support and act as back-up to Customer Collaboration managers in managing customers performance requirements.
  • Key Qualifications:
    For consideration, you must bring the following minimum skills and behaviors to our team:

  • First relevant working experience, preferably in the fields of Supply Chain, Operations, Customer Service, or related fields. 
  • Must be proficient in reading, writing, and speaking in English. French is a strong advantage
  • Proven experience within international business environments.
  • Strong in Excel and/or Tableau skills.
  • Customer, market, channel knowledge and experience preferred.
  • Self-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiative.
  • You embrace continuous learning and process improvement.
  • Project management or continuous improvement accreditation such as Lean Six Sigma, PMM, Prince2, Scrum, Agile and/or APICS would be a plus.
  • In addition, preferable skills and behaviors include:

  • Excellent service mindset.
  • A strong hands-on mentality and drive to get things done along with an affinity and talent for order management and fault-free operational execution. You know that your order book is your most important reference. 
  • Good communication skills and judgment.
  • Growth mindset.
  • Standing for fact-based communication.
  • Having strong attention to detail is how you stay on the ball.
  • Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

    Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! 

    We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

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