jobid=A.0.0218
What’s on the Menu:
We are looking for a Sensory & Consumer Experience (CX) Manager for Kraft Heinz International to join our Consumer & Culinary Experience team. This team brings together chefs, consumer and sensory researchers with a passion to inspire and design delicious food experiences. You will play a critical role in delivering relevant and actionable product insights (recipe & pack) to drive the success of our innovations within the International Zone.
As a CX Category Manager, you will shape the sensory experience of our products and ensure they resonate with consumers. You will lead the international CX strategy, roadmap, and strategic projects for a key category.
Key Responsibilities
- Lead and coach CX scientists in delivering top-tier CX expertise within your category scope, including managing strategic project portfolios.
- Develop and implement a holistic CX strategy to provide insights that enable internal teams to make informed decisions, driving product success.
- Partner with R&D, Marketing, and Consumer Market Insights to align short-term (1-3 years) and long-term (10 years) strategies across three zones.
- Lead CX innovation and renovation projects, providing actionable recommendations based on sensory and consumer research. Manage comprehensive learning plans from start to finish with culinary teams.
- Enhance CX strategic programs by increasing the value of insights and supporting the development of strong consumer product propositions, including claims and benefits.
- Utilize various tools (qualitative and quantitative) and approaches (sensory, Design Thinking) to assess product and pack performance, in line with testing best practices.
- Collaborate closely with multifunctional teams, ensuring regular communication with zones for local relevance. Work with the Consumer Insight team to build and own insights learning plans and roadmaps.
- Maintain strong connections with the innovation ecosystem and external sources to propose and develop novel methodologies, publishing or presenting findings at congresses as appropriate.
- Contribute to the continuous development of research best practices and innovative approaches to drive business impact.
Qualifications and Requirements
- University degree (Masters or PhD) in Sensory & Consumer Science, Psychology, Anthropology, UX Design, or related fields.
- Minimum 8+ years of experience in CX research, including experience in corporate settings (agency or FMCG).
- Strong knowledge of consumer experience research methodologies, both quantitative and qualitative. Expertise in sensory sciences and consumer-led innovation is a plus.
- Excellent communication and presentation skills, with the ability to simplify complex data into actionable insights.
- Strong stakeholder management skills, capable of influencing at all levels within the company.
Soft Skills
- Interpersonal and team skills: organization, prioritization, communication, flexibility.
- Agile mindset, creative, and open to out-of-the-box thinking.
- Proactive, passionate about design and food.
- Enjoy working collaboratively in a team environment.
Professional Attributes
- Interpersonal Skills: Excellent communication skills to engage with senior management and various partners.
- Analytical Skills: Ability to translate sophisticated data into simple, effective solutions.
- Result-Driven: Focused on achieving results that benefit the company.
- Team Player: Collaborative, adaptable, and committed to shared goals.
What We Offer
- An ambitious employer committed to your growth.
- Fast career progression opportunities.
- Competitive salary and bonus structure (above market).
- Additional benefits: Commuting Allowance, Hybrid Work Allowance & Reimbursements, Bicycle & Gym Discount, Employee Assistance, Health Insurance.
- Discount partnerships on fashion, electronics, travel, and more.
- Opportunities to share insights and innovate within the company.
Location: Nijmegen
Kraft Heinz is an Equal Opportunity Employer – committed to diversity and inclusion across all protected classes.
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