jobid=A.0.0397
Team Lead Network Support – OosterhoutAs Team lead Network Support, you’ll lead the daily operations of our support team, ensuring high customer satisfaction, efficient resource planning, and continuous process improvement.You will be leading a high-impact support team handling critical customer environments.The opportunity to shape and optimize support processes including change management, monitoring, and reporting.Your role will include blending leadership and hands-on work with coaching, KPIs, and participation in a 24/7 duty roster.ResponsibilitiesManage daily support operations and consult with customers on ongoing issues and changes.Guide the team through ticket resolution, incident response, and major change implementations.Set KPIs, run performance reviews, and onboard and train new engineers.Oversee resource planning, including staffing, time-off management, and participate in the 24/7 on-call rotation.Lead vulnerability management efforts, improve monitoring and change tools, and drive better documentation and customer satisfaction tracking.Required Skills & ExperienceCCNA / CCNP networking3 years managerial experienceIT NetworkingKPI Management
